Shipping policy
Shipping Policy
Last updated: March 24, 2026
At Zonyx, we strive to process and ship your order as quickly as possible. As we work with international suppliers and logistics partners, delivery times may vary depending on your location.
Processing Time
Orders are processed within 2 to 5 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email.
Delivery Times
Estimated delivery times are as follows:
– United States: 5 to 12 business days
Please note: delivery times are estimates and may vary due to customs processing, carrier delays, or public holidays.
Tracking
Tracking information is provided when available. Once your order has been shipped, you may receive a tracking number via email.
Please note that tracking availability depends on the shipping provider.
Delays
We are not responsible for delays caused by shipping carriers, customs clearance, or unforeseen circumstances. However, if your order has not arrived within the estimated timeframe, please contact us and we will assist you.
Customs, Duties & Taxes
Orders may be subject to import duties and taxes depending on your country. These charges are the responsibility of the customer.
Contact Information
For any questions regarding shipping, please contact us at:
📧 zonyxgrouplimited@gmail.com
Store Name: Lyzonix
Business name: ZONYX GROUP LIMITED
Address: Unit 2A, 17/F Glenealy Tower, No.1 Glenealy Central Hong Kong
Email: zonyxgrouplimited@gmail.com
Phone: +32 483 20 88 51
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT)
We will respond your email within 24 hrs (Mon–Fri) — weekend messages answered Monday.